Anti-Spam Policy

HTC Research Corp supports ONLY permission-based marketing practices. HTC Research Corp has implemented various policies and procedures that:

1. Encourage permission-based marketing.
2. Use double opt-in procedures for it's email communications.
3. Respond to all complaints suggesting HTC has sent unsolicited email.
   

Spam is Unsolicited Email

Spam is unsolicited commercial email (UCE), junk mail or bulk mail that has not been requested by the recipient. In addition to being perceived as intrusive, irrelevant and often offensive, it is also typical that spam emails do not contain an option to unsubscribe from the mailing list. Simply put, spam is the opposite of permission-based emails — those that are requested, anticipated, personal and relevant.

We use our Gotmarketing.com double Opt-In List Building:

Gotmarketing.com's Free Opt-in List Building — Campaigner enables us to put an "Opt-in" form on our website. This feature collects and stores an unlimited number of permission-based recipients, seamlessly.

Gotmarketing.com's Double Opt-in — All Campaigner clients can use an extra security feature in which an email address is not added to the recipient list until a confirmation email is sent and a reply is received. This is done seamlessly by the software. Campaigner is the only email marketing software that offers this feature. Spam Discouragement Tools

Other Sources

From time to time we do use third party e-mail lists for advertising purposes. Though we make every effort to make sure the vendors we choose are reputable we ultimately have no guarantee that the lists that they are providing us are 100% Double Opt-In. If a vendors' list is found to have an unsually high proportion of email aaddress that seem to be questionable that vendor will be given an intial warning to clean their email list and if the complaints continue on subsequent mailings or if the first mailing generates a certain percentage of complaints, the vendor
dropped from our vendor list immediately. HTC Research can and does not assume any responsibility for the quality of third party vendor email lists.

Dealing with Complaints

HTC Research Corp takes permission marketing very seriously. Notwithstanding the entire preventative measures outlined in the section above, occasionally we do receive complaints from recipients of an email campaign. When a complaint is received the following process is followed:

• Every complaint that is received gets read and acted upon to by one of our employees.
• Where the email address of the complainant is known, it will be immediately unsubscribed from the relevant customer list by a HTC Research Corp employee.
• When the email address of the complainant is known, they will be notified that their email address has been removed. If the complaint came via an ISP, they too will be notified of the action taken.

Information

If you would like additional information on the services HTC Research provides, please contact us at info@htcresearch.com

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